Windows hello pin not working. Reset Windows Biometrics Component.

Windows hello pin not working Navigate to the following path: Jan 22, 2025 · Hello, When you log in using a Windows Hello PIN, it authenticates you to your local machine, these credentials are not necessarily passed to network resources. o Under PIN (Windows Hello), select I forgot my PIN. I forgot the password. I used to have a pin set up for pc log in. Now, depending on what you have set up on your system, click on Windows Hello Face or Windows Hello Fingerprint, and click on the Remove button. Now you can login with the new PIN code but Facial recognition is gone. I am using Windows 11. I suggest that you try to delete the folder where the PIN information is stored and then try again. Add PIN option does not show under Sign-In options. Jun 8, 2022 · I believe in this case it would be better to not use the PIN to sign in since it is getting errors while authenticating. To do so, right-click Start->Settings->Accounts->Sign-in options->PIN->Remove. Select Remove. You will see Sign-in Options on the left side. It's a non-password login security feature that lets you log in to the system using facial recognition and fingerprint scan. I go to Settings Account PIN (Windows Hello) and it says THIS OPTION is CURRENTLY UNAVAILABLE !! May 6, 2024 · The image that you sent indicates that Windows Hello is not set up. Clear NGC Folder Feb 10, 2025 · Dear Brandon Hudson, Thank you for reaching out! I understand that you're experiencing issues with your Microsoft PIN after a recent update. Jun 23, 2020 · Some users are unable to use the 'I forgot my PIN' option in Settings > Accounts > Sign in Options > Windows Hello PIN When you click on 'I forgot my PIN' it loads for 2 seconds, then does nothing. I am given the option to rechoose a pin but then it gets 2FA successfully and tries to change the pin but fails. Starting with Windows 11 login via Fingerprint only works for hours, a few days and then permanently saying that PIN is required and Fingerprint not offered even configured properly. Aug 17, 2022 · I've tried setting up a new pin but then it says "Something Went Wrong We weren't able to set up your PIN. Run the System File Checker Utility scan. If you're having trouble using your PIN to sign in, try to reset your PIN. Sometimes, updates can cause changes to your security information, which might interfere with Windows Hello PIN functionality. Under PIN (Windows Hello), click Add. If the first method does not work, it is recommended that you reinstall Windows using USB installation media. Despite its convenience and advanced security, many users occasionally encounter hiccups that can prevent a seamless login experience. Method 2: Using Group policy settings if you have Windows 10 Pro installed. Thanks Windows Support, and Arul_D Dec 18, 2024 · Hello, I’m experiencing an issue with Windows Hello on my system. If the above doesn't work, we suggest you reinstall windows using USB installation media. - Under PIN, Click Remove and setup again. I tried a couple more times, and it kept saying that it was incorrect, and I eventually was hit with the "You've entered the incorrect pin too many times. Unable to login my desktop. Only passwords can be used for securing shared folders on Windows. Delete the old database. Before I go clearing TPM or anything or all the other stuff but thanks for setting it all out. Since then my windows hello sign in not working. Press Windows + R to open the Run dialog box. " even though I entered the PIN correctly. Delete the existing PIN: Settings → Accounts → Login Options → Windows Hello PIN → Delete. - reinstalled fingerprint sensor driver, managed to determine Hello to find sensor and allowed to set up fingerprint until near the end when it requested for a PIN to be setup. Option 2. Use Ctrl + A, and delete everything within that folder. It looks like windows hello PIN got corrupted . dat file into a newly created folder as a backup. Now the PIN login should be working again. But because my PIN code was exposed, I tried to change the PIN code. a. Under Manage how you sign in to your device, select PIN (Windows Hello). Feb 13, 2024 · I’m sorry to hear you’re having trouble setting up Windows Hello PIN. Change or reset your PIN when you're already signed in. asked for my Feb 9, 2025 · It keeps looping through that, and no matter what I don't seem to be able to reset my PIN or get into Windows. Open File Explorer and navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft. Therefore, a PIN cannot be used as a remote authentication method to access a secure shared folder on another device. Recently, all my windows hello options are "currently unavailable. Open File Explorer (Win + E) and navigate to the following location: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC. That’ll delete and reset your Windows Hello PIN. Mar 7, 2025 · Please note that the PIN acts as a fallback for Windows Hello, so you cannot remove it if you have set up other Windows Hello sign-in options. Reinstall or clean install Windows 11 - Microsoft Community . This has stopped working and now every time I try to interact with windows hello it Mar 10, 2022 · Ever since updating to Windows 11 my PIN has not been working to log into my computer. It’s local to your device only. Please keep me know if this worked for you. You can vote as helpful, but you cannot reply or subscribe to this thread. However, under the Windows Hello Pin, I could remove it, just unable to change or add. Aug 16, 2024 · Hello, John Hendricks1. I recently downgraded from windows 11 to windows 10, but had no problems before I restarted my computer in safe mode. Method 2: Disable PIN Management. is on my screen, when I click to set my pin up it brings me to a window saying I need to download an app from the microsoft store, when I click that nothing happens. Jan 9, 2025 · Follow these steps to check and re-enable Windows Hello: Open Settings > Accounts > Sign-in options. Mar 23, 2022 · Hello, I'm facing an issue with sign-in options in my Windows 10 devices on my domain. Under "Windows Hello PIN", click on "I forgot my PIN". Feb 3, 2022 · I understand that you are having Windows Hello PIN issues. To resolve this, try a fresh start. Jul 18, 2024 · Under PIN (Windows Hello), click on I forgot my PIN. At this point, you can re-enroll your Windows Hello. - Go to Start > Settings > Accounts > Input options. Press and hold the power button for 10 seconds and wait another 10 seconds before turning it on again. If it is not set up, choose Setup and complete set up. Please help me. Disabling PIN credential management using the Registry Editor may resolve this issue: Open Registry Editor: Press Win + R to open the Run dialog box, type regedit and press Enter. I've seen posts about this issue in Windows 10, but the fixes aren't working for me. Delete the old database: Still in Windows Explorer, go back to C:\Windows\System32\WinBioDatabase. Switch to local account and add a PIN code Option 2: try to switch to local account, and the add a PIN code. Click on it. The face ID does not work, and requires a PIN. Dec 5, 2016 · You will be asked "Are you sure you want to remove your PIN?" etc. 1-Restart your computer while holding the SHIFT button 2-The Advanced Startup menu will open on the boot. For errors during PIN creation, sign out and sign back in, then attempt to create the PIN again. Face recognition suddenly stopped working, the system asked for a pin - I try to enter it, but the pin doesn't work too Oct 31, 2024 · Hi, I’m Vinay. ) may not be available if your system is part of a work or school network. " I've tried setting a new pin for a month now and I've tried Deleting the NGC folder but it still doesn't work. If you are on Windows 10 Pro edition, you can change the group policy settings to enable PIN sign-in option for all users. o Follow the prompts to set a new PIN. I have removed it from my account online. Click on "Accounts" and then click on "Sign-in options". Try again later". The Ngc folder is saved in the Windows folder and is where the PIN information is stored. Yesterday, I unjoined my PC from the domain. Try again. 2. Aug 31, 2022 · Meet Windows Hello. Proceed to the next step to set Mar 5, 2023 · 1] Repair Windows Hello Passwords (Face/PIN) Login with an admin account. You must enter your old PIN in order to Jan 2, 2025 · Hello. Follow the guide below to resolve these issues on your computer: Figure 1: (English Only) Windows Log in Screen. Windows Hello is also not recognising my face 70% of the time. You can do this by following these steps: Open the Settings app on the affected device. 1. Dec 11, 2019 · If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function. Clear the residual data: powershell # Delete Windows Hello key. Is there something I'm doing wrong? Jun 13, 2020 · I wanted to change my Pin in the account settings, but when I opened up, Windows Hello Face, Fingerprint and Pin already had the message "This option is unavailable- click to learn more". Nov 21, 2022 · Learn why you can't add a Windows Hello PIN on Windows 10/11 and how to solve the problem with different methods. Press "Set PIN" - Enter Password - MFA - Now you enter a new screen where you are asked to verify you want to reset Windows Hello. I understand that you are experiencing issues with Pin and Fingerprint not working after the update, we have not received a ton of feedback on this issue. Jul 5, 2016 · Windows Support on Twitter helped me figure this out. First, follow the path below: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft Jan 19, 2020 · I understand that you are facing issues with Windows Hello PIN on your PC, and I certainly appreciate your efforts in trying to resolve the issue by following certain troubleshooting steps. o Navigate to Accounts > Sign-in options. Think of PIN like the Lock Screen pin for your smart phone. Before the update this feature was working perfectly but soon after the following update, notifications are appearing and reminding to set up windows hello for my account to work correctly. Then open Explorer and navigate to the following path. I have tried every single combination of PIN I have ever had but it says it is incorrect. Follow the steps to enable Windows Hello PIN on personal, domain, or organization PCs. Here’s how: Steps: Access Settings by pressing Windows + I. Apr 30, 2024 · If disconnecting your work or school account doesn’t help, use the forgot PIN option to reset your Windows Hello PIN. Feb 12, 2025 · Press "win + i" to open the settings, go to "Accounts"-"Login options"-"PIN", and then manually set your PIN. After that, you will see that a Set up button appears in Windows Hello Jan 27, 2025 · Windows Hello and PIN do not work, no option to reset pin and login via password I have a problem logging in to Surface 11 Pro - I use Windows Hello and a pin. Mar 13, 2018 · Harassment is any behavior intended to disturb or upset a person or group of people. - Likewise, under FingerPrint > Select remove and setup your FingerPrint again. If the Windows Settings page does not delete the PIN file properly, you can manually clear the file and regenerate the PIN configuration. Enter your new PIN and confirm PIN, click on OK to reset your new PIN for your Windows Sign-in. Restart your computer. Right-click on it, and then select “ Start” from the list that appears. Apr 24, 2020 · Restart the PC and then add PIN in Windows Settings. It’s not the same as password. Thank you for your feedback. - Scroll down to the option "Require Windows Hello Sign In for Microsoft Accounts" and set it to disabled. Jan 20, 2025 · Under Manage how you sign in to your device, find PIN (Windows Hello) and click Remove. I'm at a loss, and would prefer not to have to wipe the drive if Jan 31, 2025 · Option 1. While I was changing it, my device was logged out and the PIN code was no longer available. Confirm the removal and restart your computer. To do this, sign in with your password. Reply I have the same question (0) Nov 21, 2024 · C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft; Enable hidden items from the "View" tab. certutil -delkey “Windows Hello for Business” Re-register the PIN and test. Step 8: Follow the prompts to set up a new PIN. How to fix Windows Hello PIN not working? Remove Current PIN Hello NewAccount1RC, Welcome to the Microsoft Community! It's my honour to be able to assist you. You can use the Settings app to change your PIN. I have reset the Hello access, new recognition pics and fingerprint but still doesnt Aug 31, 2023 · E-mail domain has been changed and after that i am unable to login using Windows hello Pin This thread is locked. Jan 15, 2025 · Windows Hello for Business; How Windows Hello for Business works; Manage Windows Hello for Business in your organization; Why a PIN is better than a password; Prepare people to use Windows Hello; Windows Hello and password changes; Event ID 300 - Windows Hello successfully created; Windows Hello biometrics in the enterprise Jan 16, 2025 · If all of the above steps are successful, you can try resetting the Windows Hello for Business PIN on the affected device. You may have unintentionally joined the school or work account when you signed in to the Office 365 mail or Word application using school/network credentials (especially if the let my organization Aug 19, 2022 · Use the password sign-in option if your PIN still doesn’t work in safe mode. Select Windows Hello PIN. Restart the biometric service. I setup my PIN and they were working. Delete all “. Jul 17, 2022 · I understand that you are having Windows Hello PIN issues. But sometimes, it can become unresponsive for various reasons. Kind Regards, Charity Nov 2, 2022 · Hi ToriUC, I am Dave, I will help you with this. Select PIN (Windows Hello) > Change PIN and then follow the instructions. The only way to make it working is configuring a new finger. I removed and re-added the PIN for the account I'm trying to log in with and it still says it's incorrect. Locate and delete the NGC folder. On the Windows sign-in screen, press and hold the Shift key while you select Power > Restart . Activate biometric service: Again, press Windows + R, type services. Oct 12, 2022 · - Now you are back in the login screen again. I understand that you've been having issues with your PIN being consistently incorrect when logging into the Xbox app on your Windows 11 PC, and I understand the inconvenience this has caused you. Go to Start > Settings > Accounts > Sign-in options 2. Feb 2, 2025 · Go to Settings > Accounts > Sign-in Options > PIN (Windows Hello) and click Set. Manually Deleting a PIN Profile. Go to "Accounts" > "Sign-in options. Dec 30, 2024 · Remove and Re-add Windows Hello PIN. So I enter the pin that I had set up ages ago, and it doesn't seem to work. Do you remember setting it up? If not you can reset it but reset it to four digits number. Jan 16, 2025 · Hello is working ok as I use the PIN with google. Navigate to below path and delete NGC folder . This type of authentication has special guidelines when using a non-Microsoft CA for certificate issuance, some of which apply to the domain controllers. Steps: Mar 9, 2025 · 2. In the comment section below, let us know which of these fixes worked for you. It seems to work annoying but it works, but now I am unable to use the xbox app due to not being able to use my hello pin. As an engineer I first define the problem and what the issue is and then I fix it. Also, find out how to install the Hello face driver. Best Regards, Feb 15, 2025 · I've been trying to log into my laptop for a few weeks now but I've been unable to do so because my hello pin is not working I have tried the I forgot my pin option and I get all the way in get logged in with my password and then it tells me it can't help me I can try again later so as of now I have no way to get into my laptop please help! Jan 23, 2025 · The TPM module is used to manage the integrity of the device, including Windows Hello data, BitLocker encryption. I have set up a PIN for that account, but when I try to use the PIN, they say it is wrong. Restore or reset your PC. Then select Start > Settings > Accounts > Sign-in options > PIN (Windows Hello), and select I forgot my PIN. To fix Windows Hello PIN when you can’t use, change, remove, or add a PIN to your account, use these steps: Open Start. Here are some troubleshooting options: 1. What Is Windows Hello? Mar 13, 2024 · I updated my bios due to a new exploit and wanted to be secure now I cant use windows hello pin at all if im signed into my Microsoft account had to convert my account to a local. - On the Windows Hello PIN (above), click on remove. Dec 21, 2024 · 2. Something may have caused it to be turned off or otherwise fail. Best Regards, Launch Windows Settings 10 app. I apologize, Community is just a consumer forum, due to the scope of your question (Domain Managed Account) can you please post this question to our sister forum on Microsoft Q&A in the Azure AD section (linked below) Dec 6, 2024 · At the same time, you need to delete windows hello, including the Pin code. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. " To do this, sign in with your password. So, let's find out what Windows Hello is and what to do if it's not working on your system. Click Accounts. Threats include any threat of violence, or harm to another. Jun 27, 2022 · Why is my Windows Hello PIN not working? There are a few reasons why your Windows Hello PIN might not be working. Steps to replicate on my PC - WIN 11: Situation 1 - Trying to change PIN: Settings - Accounts - Pin(Windows Hello) Sep 7, 2023 · Hi folks,Something frustrating has happened to windows hello. Dec 16, 2024 · PIN, face ID not working after windows 11 update. The key was to remove my PIN which removed the fingerprint scan info before changing the password. 20 minutes later it stopped working. Are you trying to sign in with your Microsoft Account password instead? Sep 29, 2023 · If your Windows Hello PIN is not accepted by Windows, you can try various solutions, such as resetting or deleting the PIN, using alternative methods, updating or downgrading your OS, and more. What is TPM? - Microsoft Support Jan 18, 2025 · PC didn't reboot, so hard rebooted it, logged into windows, but told pin is no longer working. Jan 7, 2025 · Step 6: Under PIN (Windows Hello), click on Remove to delete the existing PIN. You need Nov 30, 2021 · I recently got a Dell Inspiron with Windows 11 preloaded. Oct 24, 2023 · [Windows 11] Inability to Use PIN, Facial, or Fingerprint Recognition (Windows Hello) After Upgrading to Windows 11 Last Update : 2023/10/24 17:51 Dec 19, 2024 · But I usually use the PIN code because the camera is no longer working and I forgot the password to log in in option 1. I've made changes in my Group Policy Management to comply with some parameters to enable Windows Hello. Jul 19, 2024 · How to Turn off Windows Hello PIN and Setup Prompt Notification To simplify the login process on Windows 10 computers, Microsoft came up with the Windows Hello sign-in. Can you still log in using the password? If you can, you can try removing the PIN from settings, set up the PIN again, and add face recognition. Aug 7, 2024 · Open Windows Explorer and navigate to C:\Windows\System32\WinBioDatabase. Usually, this problem is caused by a corruption in the Windows Hello settings. I have the Microsoft PIN Reset Client & Production enterprise apps correctly installed and the device policy successfully deployed to the affected Dec 15, 2024 · After installing the latest Windows 11 update (24H2) on my Lenovo Thinkpad, I lost the ability to log in with my PIN. dat file. And when I click on it, it shows "Something went wrong. . After I changed my password, created a PIN that was then associated with the new password, and same with the fingerprint scan. Go to Settings > Accounts > Sign-in Options. If you still cannot reset the PIN, you can manually delete the Windows Hello information (including PIN) of all devices through the Microsoft account management website, and then reset the PIN to see if you can reuse the PIN: 1. PIN incorrect error even as you verify that the correct PIN was entered. Dec 30, 2024 · If resetting your PIN option is not available to you, try Booting your PC in the Windows Recovery environment and enable the Password sign-in option using the steps below. o Follow the on-screen instructions to verify your account and create a new PIN. Delete the . Open the Services pane and stop the Biometrics service. I tried resetting the Xbox app and that didn't work either. - Restart your computer. Log in to Windows with each user's account to reset their respective Windows Hello PIN. " Feb 16, 2025 · I have an Inspiron 14 2 in 1 with Windows 11. Apr 10, 2018 · - tried to set up PIN or fingerprint - not working (fingerprint sensor was not even recognized by Hello, even though Dell tools verification was ok). Therefore, I logged into another profile and reset the password on that account. This is the problem. The it works again for a while Oct 15, 2019 · I have tried their advise and played with few options. May 25, 2022 · So, I'm running into an issue where if I sign into Windows 10 21H2 with the "Windows Hello" PIN which Microsoft has you set up, I cannot access a network share from a different device onto my device, but I can still access another device, from my device. To resolve this: 1. It could be because you’ve changed your PIN too many times, or it could be an issue with the way that your device is configured. Aug 1, 2024 · o Press Windows + I to open the Settings app. 5. dat” files from the folder in step 2. Step 1: Press the Windows key + I to launch the Settings app. Here’s how to do that: Go to Settings > Accounts and locate your account. I got the I put in my email, my password, and then it asks me for my Windows Hello pin. " Under Windows Hello PIN, click on “Remove” to delete the current PIN. 6 Fixes for Windows Hello Nov 11, 2021 · Uncheck the option "For added security, only allow Windows Hello sign in for Microsoft accounts on this device (Recommended); Close the settings; Now go back to Input Options again; Click PIN (Windows Hello) and remove the current PIN; Now check if you can set a new PIN; I hope I have helped, see you soon! Sep 16, 2023 · However, when I enter the PIN I set up for Windows Hello, it says "The PIN is incorrect. Oct 3, 2024 · after updating mainboard's BIOS, windows asked to update new PIN, but clicking the button "create new pin" on Windows Hello screen does nothing. Welcome to the Microsoft community. Feb 24, 2025 · Option 2: Rebuild the Windows Hello configuration. msc' to open the services. It’s not the same as your account password. Try creating the PIN again or check for system updates. b. Install updates manually. Click Sign in with a Local Account instead. In the Click to set up your PIN again. I understand that you are experiencing issues with your login account asking for a Windows Hello PIN code when sharing Office, and in order to better help you, I'd like to know a little more about this with you: Jan 3, 2025 · If resetting your PIN option is not available to you, try Booting your PC in the Windows Recovery environment and enable the Password sign-in option using the steps below. Thanks for reaching out. Not all Windows Hello for Business deployment types require these configurations. You can try again, or skip this step and set up a new PIN later. Feb 24, 2025 · Unable to configure Windows Hello because of PIN-related issues. By default PIN is four digits number only. Dec 29, 2024 · Reset Windows Hello PIN for Each User. C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft. Sometimes it deos but rarely. In the Windows Hello section, ensure that your fingerprint, PIN, or facial recognition is enabled. The option to add a finger or remove the fingerprint are greyed out and not clickable. Open the Run dialog box by pressing the Windows key and the R key together. But, it didn't work either. A Log-in Box now opens for you to re-enter your Password then click OK. msc, and hit Feb 10, 2025 · Using Windows Hello (Fingerprint, PIN) for faster authentication. Option 4: Manually modify the registry (temporary Windows hello pin not working Something went wrong Windows hello pin is not working. Besides, check what to do if Windows Hello PIN is not working in Windows 11. 3. Under Windows Hello PIN, select "Add a PIN" or "Set up PIN again. If Windows Hello was working before, a recently installed app, driver, or update might be causing the problem. Restart the computer, and then set up a new PIN by going After signing in I went into the options to set it up again to use the PIN but under windows hello face/windows hello fingerprint/windows hello pin it says "this option is currently unavailable - click to learn more". I am unable to unlock my windows 11 computer after a windows update. Same as step 1. However, it raised few more questions being Personal User (I am using not a Business User): Q1) Should I use "Hello for Business" or "convenience PIN sign-in "? Q2) Are "Hello for Business" and "convenience PIN sign-in" options mutually exclusive? Feb 15, 2025 · Windows Hello has revolutionized how we access our devices with its modern biometric technology, enabling sign-ins via facial recognition, fingerprint scanning, or even a secure PIN. To change the default login method, you need to modify the registry; please back up the registry beforehand in case it does not work or something goes wrong. Fix Windows Hello PIN problems on Windows 10. Run Hardware & Devices troubleshooter. Learn the steps and tips to troubleshoot this common issue in this article. 4. Apr 26, 2018 · Click Add a PIN and add a new PIN code for your account. If enabled but still not working, try deleting and resetting the fingerprint or PIN by clicking the respective option and following the prompts. You will be returned to the Sign-in option page where you can now add a PIN once again. Please help me make my PIN code available to enter normally again. Sep 5, 2022 · In this guide, you’ll learn the steps to fix the issue that could prevent you from removing, configuring, or using a Windows Hello PIN to log in on Windows 10. Nov 11, 2021 · Here are some troubleshooting steps we can perform that can possibly fix the issue. Then delete the folder named NGC. Renaming the NGC folder using the command prompt should remove all PIN settings and fix the problem. In the Settings app on your Windows device, select Accounts > Sign-in options or use the following shortcut: Sign-in options. If your PIN is still not functioning, you may need to remove the existing PIN and reconfigure it. I locked and unlocked my PC about a dozen times. Reconfigure Windows Hello. Follow the prompts to set a new PIN. 3-Go to Troubleshoot. Type 'services. Windows Hello for Business uses smart-card based authentication for many operations. Windows Hello PIN not working after windows update I recently updated my pc to windows 20h2 version and facing a problem regarding windows hello pin. These are you system Specs Jul 2, 2022 · On the Microsoft Store, I am trying to sign in to a different account to access things I have on that account. Copy and paste the . I could only fix it by enabling windows administrator account in safe mode command prompt > create new account with administrator> back up old account > use new account from now on because old account Jan 4, 2025 · Open Windows File Explorer -> Navigate to “ C:\Windows\System32\WinBioDatabase ” -> Copy the files in this folder to another place for backup. Thanks for choosing Microsoft Community. After this, check to see if you can set up Windows Hello Mar 10, 2023 · Windows Hello may fail to operate or its options (PIN, fingerprints, etc. Go to Settings > Accounts > Sign-in options. Clicking on the Add PIN option does nothing. Put in the PIN again - It will give the same message. This is PIN. I look forward to your feedback. If there is an issue with the TPM module itself, it can lead to a number of issues, such as not being able to verify Windows Hello information on the lock screen page. Now, you’ll need to set up a brand-new PIN: Go to Settings > Accounts > Sign-In Options. Step 7: Confirm the action, then click on Add to create a new PIN. I am trying to get WHfB working -- Windows Face, Pin and fingerprint all show NOT AVAILABLE in my sign-in options. Click Remove to delete the existing PIN. I had Face and PIN available. Aug 11, 2023 · Windows 11 - Windows hello PIN and Camera face recognition do not work, for both of them, when reaching the final step, the window closes before saying completed, and nothing happens. In fact, the start up screen does not even show a place to enter PIN. I can create an alternative sign-in mode such as PIN or… Jul 29, 2024 · After performing the above steps, Windows Hello should be working again in Windows 11 without any more errors. After the removal and restart, go back to Settings > Accounts > Sign-in options. Fixes For Windows Hello Fingerprint Not Working In Windows 10. For file backup, you can refer to the following link: Rescue Files when Windows Won't Start - Microsoft Community . One of the things that you can try is deleting the contents of NGC folder and see if that helps. " I can still sign in using my pin but fingerprint and facial recognition don't work. If it is set up, choose "Remove this sign-in option". Reset Windows Biometrics Component. Method 1 : Force device to shutdown and restart. Here’s a step-by-step guide to help you troubleshoot the issue: 1. Jan 20, 2025 · Windows Hello uses a PIN as a fallback authentication method, so you have to set up a PIN before adding other methods. Follow the prompts to reset your PIN using your Microsoft account password. In the Windows Hello PIN section, remove your existing PIN. First, follow the path below: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft Aug 12, 2023 · We could not try to remove the pin entirely as it was greyed out in the settings and there was no option to disable windows hello without making a registry edit or using group policy which would have affected all users on this machine and each machine we had to do this on and would not have been practical to go through and reassign a new pin Nov 24, 2022 · My machine automatically updated to Windows 11 22H2 10 days ago. Last time I switched motherboards about 3-4 weeks ago (I swapped because a component wasn't working and I decided to go with a different brand), it worked just fine. Jan 13, 2025 · Hi, Chris Bruner 74. All options, including PIN, Fingerprint recognition, and Facial recognition, are showing as "This option is currently unavailable" under Settings > Accounts > Sign-in options. Press continue - Create new PIN. Oct 6, 2024 · Select Windows biometric services from the left column. I rejoined. I’m here to help you today. piyoe ncvdrw uxup oylxg jbkib circoy sphelfdit qmrk kbjdswi mlkmise fmivw tgcdp mptre oxhi aocu